Since it was founded in 1990, DLS has strategically partnered with innovative dairy equipment companies worldwide to provide the most complete product offering on the market. This product portfolio, coupled with over 25 years of experience in barn design, construction and service, has enabled the company to become a leader in the progressive dairy industry.
In addition to providing fully integrated milking parlour systems, DLS brings to its customers cutting-edge technology including milking robots, automatic feed pushers, sand recovery systems, and the worlds quietest, most durable headlocks.
Our organization is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005.
DLS is committed to being responsive to the needs of our customers and to recognize the diverse needs of all customers. DLS strives to provide services and facilities that are accessible and is working to remove and prevent barriers to accessibility.
The Multi-Year Accessibility Plan outlines our approach to ensuring an inclusive workplace and ensuring that our services are provided in an accessible manner for the public.
Our goal is to ensure accessibility for all employees and customers in regard to our services and at our facilities.
The Multi-Year Plan is based upon requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The AODA sets out a roadmap for an accessible Ontario by 2025. The requirements under the Integrated Accessibility Standards Regulations are being phased-in over several years to allow organizations time to incorporate accessibility into their regular business practices.
The multi-year plan lays out how DLS will accomplish the following:
- Meet their accessibility requirements within required timelines specified in the Integrated Accessibility Standards Regulation
- Address any current barriers
- Prevent and remove future barriers
The Integrated Accessibility Standards
This document is the Accessibility Plan for DLS and outlines our strategy for preventing and removing barriers to accessibility and meeting the requirements set out in the applicable regulations. DLS will develop and maintain an Accessibility Plan outlining the company’s strategy to prevent and remove barriers from its workplace and improve opportunities for persons with disabilities.
The Accessibility Plan will be reviewed and updated at least once every five years and will be posted on the company’s website. Upon request, DLS will provide a copy of the Accessibility Plan in an accessible format.
Our plan shows how DLS will play its role in making Ontario an accessible province for all Ontarians.
- People with disabilities will have access to goods and services in a timely manner
- People with disabilities will have access to information and communications in alternative formats
- People with disabilities can participate fully in services and employment with DLS, including a barrier-free recruitment process
- Remove barriers on DLS property making access easier and more accessible to people with disabilities
- Revise human resources policies and procedures as required
- Continuous training to existing and new employees
- Continue to identify and remove barriers to employment
- Maintain accessible websites including accessible web content
- Engage customers and encourage feedback
- Ensure there is access to information
Past Achievements to Remove and Prevent Barriers
Over the past 5 years DLS has initiated the removal of several barriers in regard to improving accessibility for people with disabilities and meeting the requirements of the Accessibility for Ontarians with Disabilities Act, 2005.
- Installed automatic door opener buttons to make our building accessible to everyone
- Installed clear signage over door entrances to ensure access to appropriate offices
- Trained all employees in regard to serving customers with disabilities
- Designated two parking spaces at the building entrance for easier access in spring 2020
- Added an accessible washroom for employee and customer use
- Created a customer feedback form and accessibility email to provide more accessible formats for customers to collect feedback
Establishment of Accessibility Policies
DLS is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.
Members of the public will receive customer service in a manner that will meet their needs and ensures independence, dignity and equal opportunity. DLS will continue to:
- Review customer feedback and take appropriate action
- Comply with the requirements of the Customer Service Standard including the accessibility policy and ongoing training for existing and new employees.
Information and Communications
Information and communication are an important part of the DLS operations and service provisions. It is important to DLS that information and communications are created in a way that considers accessibility.
- Update the DLS websites to WCAG 2.0 level AA by 2021
- Create a feedback form and firstname.lastname@example.org email for feedback from customers
- Provide information in alternative formats upon request
DLS is committed to fair and accessible employment practices. Human Resources will ensure DLS meets compliance requirements under the Integrated Accessibility Regulation including:
- Understanding employer obligations to provide employment accommodations
- Identifying and removing barriers in the workplace
- Enhancing workplace emergency responses through individualized emergency response information and assistance as required
- Remove barriers from the recruitment process
DLS is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.
- DLS will ensure that training is provided based on the requirements of the accessibility standards referred to in the Regulation and continue to provide training to all new employees and as necessary due to changes to the AODA requirements.
For More Information
For more information on this accessibility plan, please contact Human Resources at:
519-666-1404 or through our accessibility email email@example.com
Website and social media addresses:
Standard and accessible formats of this document are available on request from Human Resources.